Last Updated: [2026-5-20]

Thank you for choosing Shandong Maichongbao International Trade Co., Ltd. (“MCB Pet Supplies”). This policy explains our shipping, delivery, return, and refund terms for all orders placed through our website.

1. Shipping & Delivery

We ship pet food and supplies to most countries worldwide.

  • Processing Time: Orders are usually processed within 2–3 business days after payment confirmation.
  • Delivery Time: International delivery typically takes 7–21 business days, depending on the destination country and customs clearance.
  • Shipping Fees: Shipping fees are calculated based on the order weight, volume, and delivery country. The exact cost will be displayed at checkout.
  • Customs & Import Duties: Buyers are responsible for any import duties, taxes, or customs fees imposed by the destination country.

2. Returns Eligibility

We accept returns under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The request is made within 14 days of delivery.
  • The product is not custom-made or perishable (except for quality issues).

We do NOT accept returns for:

  • Opened or partially consumed pet food, treats, or perishable items.
  • Products damaged due to improper use, storage, or accidents after delivery.
  • Custom or personalized orders.

3. Return Process

  1. Contact us at [your email] with your order number, product details, and reason for return.
  2. Our team will review your request and provide return instructions within 2 business days.
  3. Ship the eligible product back to the address provided by our team (buyers are responsible for return shipping costs unless the product is defective).
  4. Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.

4. Refunds

  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).
  • If a product is defective or damaged upon arrival, please send us clear photos/videos within 48 hours of delivery, and we will offer a full refund, replacement, or partial refund based on the situation.

If you have any questions about our shipping or return policy, please contact us at [your email].